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Delhi Integrated Multi-Modal Transit System Ltd.
A Joint Venture of Government of National Capital Territory
of Delhi & IDFC Foundation.
An ISO Certified Company  
IT Projects Spectrum
Project 1: Automatic Vehicle Location (AVL) System and Passenger Information System (PIS)
Clients: Transport Department, GNCT Delhi, GMCBL, Gurugram, Nagpur Municipal Corporation and BEST, Mumbai
Background
To improve the efficiency, reliability and punctuality of the bus operations in the aforementioned cities and to ensure optimal deployment of the fleet, which would eventually lead to higher commuter satisfaction and improved level of confidence in bus services, the said authorities decided to entrust DIMTS with implementation of the Global Positioning System (GPS) enabled Automatic Vehicle Location (AVL) Projects in the respective cities.
What is AVL?
The GPS enabled AVL allows real-time tracking of bus movement and provides information on its location. This information is then used along with other details such as the speed of the bus, the route followed etc to provide the passengers waiting at the bus stops with the expected arrival time of their bus. This information is displayed on LED boards (PIS) installed at the bus stops as well as inside the buses. The AVL also helps in improving the efficiency of bus operations.



System Layout

The AVL system consists of the following major components:

  • a) The bus mounted GPS devices, with GPRS/ 3G/ 4G connectivity
  • b) The back-end application which includes the following
    • i. Various master data residing in the database
    • ii. Module for assimilating real-time data from GPS devices
    • iii. Application layer for processing and analyzing real-time operation data for:
      • Real-time prognosis purposes
      • Data storage for MIS purposes
        • i. Operational data (stored in the database)
        • ii. Web based user interface for maintenance of data and for view and downloading of MIS
        • iii. Web and SMS based public interfaces for dissemination of prognosis data

    a. The LED Display boards located at various BQS

    DIMTS has already successfully implemented, the Automatic Vehicle Location System in close to 10,000 buses with Passenger Information System.

    DIMTS has built the system to be GPS device independent. While most AVL systems rely on a simple average speed of travel-based logic for display of ETA, DIMTS has implemented a unique self-learning algorithm for accurate calculation of ETA driven by historic travel speed data across road segments and time-of-day. The system has been developed with the capability to integrate with multiple map providers, PIS manufacturers etc and if fully compliant with the AIS-140 standards.



Project 2: AIS-140 based tracking for Public Service Vehicles/ Paratransit: Delhi
Clients: Transport Department, GNCT Delhi
Background
The Transport Department, Delhi awarded the responsibility of setting up and managing the Command & Control Centre for implementation of the automatic vehicle location system for para-transit and public service vehicles (such as three wheelers, taxis etc.) as per the directions of the Hon’ble Supreme Court of India.

The project delivers vehicle tracking services based on location updates received from GPS based EFM (Electronic Fare Meter) device installed in the T Auto Rickshaw (TSR) vehicles in Delhi. The objective of the Paratransit system is to monitor the movement of vehicles and ultimately be able to provide a sense of security to the commuters using TSR facility. The project scope broadly consists of following activities:

• Application Software and Backend Management Services for tracking through Control Centre.

• Integrated EFM Device empanelment and backend Integration.

The system provides the following functionalities/features:

• Provision of real time tracking of TSR location for the permit holders, Transport Department, Police etc.

• Complete history tracking, using GPS location updates from the devices.

• Trip based tracking/trip replay for any vehicle.

• Facilitation for panic alert handling in case of ‘Panic’ alert raised by the vehicle.

• Facilitation for handling/redress of public complaints like fare overcharging, non-stopping of TSR by driver etc.

• User level/Role based access to information.

• Automated event logging with time stamps (Like trips, GPS logs, panic alerts)

• Various reports for relevant authorities – like over-speeding, panic alerts log etc.

The following diagram shows the various interactions and the interfaces present in the system.



DIMTS has already successfully implemented, the System in over 150,000 vehicles since then.

DIMTS has built the system to be GPS device independent. While most AVL systems rely on a simple average speed of travel-based logic for display of ETA, DIMTS has implemented a unique self-learning algorithm for accurate calculation of ETA driven by historic travel speed data across road segments and time-of-day. The system has been developed with the capability to integrate with multiple map providers, PIS manufacturers etc and if fully compliant with the AIS-140 standards.

Project 3: Water Tanker Distribution Management System
Clients: Delhi Jal Board (DJB) and Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB)
Background
Urban water distribution corporations such as the DJB and HMWSSB, who desire to improve the efficiency, reliability and transparency of their water distribution through tankers and to have better management of fleet of vehicles thereby increasing effectiveness of operations, may plan to implement a Water Tanker Distribution Management System (WTDMS).
What is WTDMS?
The project involves access-based control for water dispensing at the filling stations, monitoring the movement of fleet of water tanker vehicles, geo-fencing of designated delivery locations and real time water level monitoring in tankers to ensure an end-to-end audit of the entire delivery system.

To make available relevant information to the citizens, the project envisages setting up a Call Centre and Central Control Station (CCS) based in a central office and call centre/ help desk function to register and monitor complaints and request.


Coverage
The project Water Tanker Distribution Management System covers the entire urban area, e.g. in case of DJB, 42 filling point locations, 800 water tankers and about 18,000 fixed delivery points in Delhi.

The WTDMS system, from the citizens’ perspective allows booking of complaint / request online or through call centre and check status of delivery or resolution of complaint online, call centre or through SMS. Delhi Jal Board is able to efficiently utilize water at filling point locations, increase efficiency in water delivery services by tracking vehicles in real-time, track and monitor the movement of tankers and drivers in real time basis to optimize operations, improve fleet utilization, schedules, and vehicle availability with accurate information to ensure optimum and effective utilization of water, avoidance in water wastages, better control of the tanker movements.


Project 4: Automatic Fare Collection
Clients: Transport Department, GNCTD, GMCBL, Gurugram, Nagpur Municipal Corporation
Background
With burgeoning populations, Indian cities such as Delhi and Gurugram will have to increasingly depend upon public transport with a fast-growing metro service a and wide array of bus services for its transportation needs.

For a well-integrated public transport system, it is imperative that travel be as seamless as possible and offer a simple integrated fare structure across the various modes of travel. This would ring true for Metro and bus rides, but would be especially necessary when new modes of public transport such as Rapid Railway Transit and Mono Rail are introduced.

To execute a seamless multi-modal integration, an electronic system for unified fare collection and indisputable settlement among operators is essential.

DIMTS has been the chosen agency for implementing the Automatic Fare Collection System (AFCS) Project in the aforementioned cities. The projects consisted of designing, developing, implementing, operating and maintaining and facility management of Automatic Fare Collection System and value added services based on smart cards which are acceptable in multiple travel modes including buses, private buses, metro rail etc. and can be extended in the future to Rapid Rail Transit, Mono Rail and value added services like parking, taxis, auto-rickshaws, etc.

What is AFCS?

Automatic Fare Collection System (AFCS) is an automated revenue collection system which facilitates purchase of pre-paid tickets and their subsequent use through electronic systems to permit access to or from the transport mode. AFCS reduces on-board ticketing, helps in easy accounting of revenue collection and generates rich information for MIS purposes. In addition, AFC reduces the need for ticket checking staff and helps prevent fraud.

The fare collection system is a key interface between a transit agency and its passengers. It directly affects the way in which passengers experience and perceive the transit agency and its services. In general, the transit passenger expects a fare system that is:

  • Fast, easy to understand and use, with reliable fare transactions
  • Offers payment options that suit their particular travel needs (frequent, infrequent, weekly, daily, cross-boundary, short-distance, etc)
  • Allows easy transfers between modes and different transit providers
  • Provides easy access to fare media
The AFC System supports stage-based fare structure and accommodates various types of passes/ tickets. In addition, it is flexible enough to cater to other fare structures/ ticketing options including flat fare, time-based fare (peak and off-peak differential fare), free transfers among various modes, etc.


Project 5: Solid Waste Management Solution
Clients: South Delhi Municipal Corporation (SDMC), Delhi.
Background
Ministry of Urban Development (MoUD), GOI, has empanelled DIMTS as technology partner for providing ICT platform for effective monitoring and management of solid waste management (SWM) activities in Urban Local Bodies (ULBs) of India through tracking and monitoring of vehicles engaged in the said services
What is e SBM (ICT based Solid Waste Management Platform)?

The broad objectives of the platform include:

i)Vehicle tracking system – towards monitoring the fleet engaged, MIS on waste collection and transportation and real time alerts on breakdown.

ii)Mobile application for the ULB staff – for capturing BIN servicing status which are RFID enabled, attendance, waste quality reporting etc.

iii)Citizen portal and mobile app for complaints and transparency in the system


Coverage
eSBM is a state of the art solution developed in-house by DIMTS for meeting the above stated objectives. It comprises of Web and Mobile applications, integrated with Vehicle Tracking Devices, RFID Readers and Biometrics to provide waste management solution to ULBs. This solution also provides a platform to effectively address citizen concerns through a grievance system for managing citizen complaints.

Currently the system is implemented in South Delhi Municipal Corporation (SDMC) across their four zones central, south, west and EE (E&M) Auto II wherein over 1300 vehicles engaged in the services of solid waste management are tracked and monitored through the eSBM platform. The system covers the entire waste management collection and disposal under SDMC and on a daily basis tracks around 1800 vehicle trips and clearing of waste from over 2800 assets in the jurisdiction of SDMC.


Project 6: National Electronic Toll Collection (NETC) Acquiring & Issuing
Client : IDFC First Bank
Background
Government of India has undertaken an initiative to build India’s highway network. This emphasises the need for instituting toll collection points on large scale, which leads to a framework for creating an automated and interoperable electronic tolling structure across the country’s highway network.

Indian Highway Management Company Ltd. (IHMCL) is engaged in the maintenance of National Highways of India and as part of this endeavour, National Highway Authority of India (NHAI) has given the responsibility to IHMCL for implementing Electronic Toll Collection (ETC) system at toll plazas of National Highways, by implementing National Electronic Toll Collection System (NETC System)

NHAI/IHMCL has authorized National Payment Corporation of India(NPCI) for providing a composite solution on Electronic Toll Collection which would take care of the clearing and settlement of electronic toll transaction to make it interoperable and secure. The main objective is to evolve the current ETC ecosystem into four party scalable model, i.e. Issuer System (Bank Owned), Acquirer System (Bank Owned), NPCI and Toll Plaza Operator, from the existing single party model.

DIMTS customized its Automatic Fare Collection System to provide IDFC First Bank with NETC Issuing & Acquiring system duly certified by NPCI. Both Acquiring & Issuing Host are live since December 2016, and have now handled daily toll transactions over Rs 8 crore on Acquirer side and Rs 12 crore for the bank.
Project Details:


On the NETC Tag Issuing side (managing over 15 Lakh IDFC First Bank issued tags accounting for about 30% of Toll debit transactions via NPCI):

i. DIMTSPay Issuing Host Solution provides

(a) Issuance portal of RFID tags to Retail/Corporate customers

(b) Help Desk Portal

(c) Customer Portal (Road User Portal).

ii. DIMTSPay provides inventory management of RFID tags/top up facilities/customer service channels, including reconciliation and account management.

iii. DIMTSPay integrates with various channels of bank such as Internet Banking, Mobile Banking including CBS. The platform manages operational services, user experiences and integration of various core & allied systems of bank in ETC management like NPCI, UPI, Payment gateway, 3rd Party system etc. including daily/real time recon & settlement, and provide a consistently controlled and seamless channel experience to the IDFC First Bank’s Tag Holders.

On the NETC Acquiring side (managing over 100 NHAI IDFC First Bank acquired Toll Plazas accounting for over 20% of Toll debit transactions via NPCI):

i. DIMTSPay Acquiring Host Solution provides

(a) Concessionaire Portal

(b) Help Desk Portal

ii. DIMTSPay manages all Plaza digital transaction processing/pass issuance/plaza service channels, including reconciliation, daily settlement and Plaza account management.

iii. DIMTSPay integrates with various channels of bank such as Internet Banking, Mobile Banking including CBS. The platform manages operational services, user experiences and integration of various core & allied systems of bank in ETC management like NPCI, IHMCL, Payment gateway, 3rd Party system etc. including daily reconciliation & settlement, and provide a best in industry system experience to the IDFC First Bank’s Concessionaire users.