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Delhi Integrated Multi-Modal Transit System Ltd.
A Joint Venture of Government of National Capital Territory
of Delhi & IDFC Foundation.
An ISO Certified Company  
Water Tanker Distribution Management System: DJB and HMWSSB (Hyderabad)
Client : Delhi Jal Board (DJB) and Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB)


Background
Urban water distribution corporations such as the DJB and HMWSSB, who desire to improve the efficiency, reliability and transparency of their water distribution through tankers and to have better management of fleet of vehicles thereby increasing effectiveness of operations, may plan to implement a Water Tanker Distribution Management System (WTDMS).
What is WTDMS?
The project involves access based control for water dispensing at the filling stations, monitoring the movement of fleet of water tanker vehicles, geo-fencing of designated delivery locations and real time water level monitoring in tankers to ensure an end-to-end audit of the entire delivery system.

To make available relevant information to the citizens, the project envisages setting up a Call Centre and Central Control Station (CCS) based in a central office and call centre/ help desk function to register and monitor complaints and request.
Coverage
The project Water Tanker Distribution Management System covers the entire urban area, e.g. in case of DJB, 42 filling point locations, 800 water tankers and about 18,000 fixed delivery points in Delhi.

The WTDMS system, from the citizens’ perspective allows booking of complaint / request online or through call centre and check status of delivery or resolution of complaint online, call centre or through SMS. Delhi Jal Board is able to efficiently utilize water at filling point locations, increase efficiency in water delivery services by tracking vehicles in real-time, track and monitor the movement of tankers and drivers in real time basis to optimize operations, improve fleet utilization, schedules, and vehicle availability with accurate information to ensure optimum and effective utilization of water, avoidance in water wastages, better control of the tanker movements.