Delhi Integrated Multi-Modal Transit System Ltd.
A Joint Venture of Government of National Capital Territory
of Delhi & IDFC Foundation.
An ISO Certified Company  
Water Tanker Distribution Management System
Client :Delhi Jal Board
Scope of Work :
  • System Integration
  • Software Development
    • Design and Development of a web based backend application software for the AVTMPS
    • Development of integration software for tracking of buses on GIS map of Delhi Technology Selection & Specification
    • Trip dispatch and Authorization workflow automation
    • Call centre for complaint logging
  • Project implementation and roll-out
    • Setting up of data centre
    • Setting up of a control centre
    • Management and monitoring of network infrastructure
    • Implementation of water dispensing monitoring system at filling locations
    • Installation of GPS device with 2-way voice communication with central control room
    • Device installation and uptime management
  • Project Monitoring including adherence to service level standards

Delhi Jal Board (DJB) desires to improve the efficiency, reliability and transparency of their water distribution through tankers and have better management of fleet of vehicles thereby increasing effectiveness of operations. To achieve the said objective, DJB has decided to implement Water Tanker Distribution Management System (WTDMS).

What is WTDMS

The project involves access based control for water dispensing at the filling stations, monitoring the movement of fleet of water tanker vehicles, geo-fencing of designated delivery locations and real time water level monitoring in tankers to ensure an end-to-end audit of the entire delivery system.

To make available relevant information to the citizens, the project envisages setting up a Call Centre and Central Control Station (CCS) based in DJB central office and call center/help desk function to register and monitor complaints and request.


The project Water Tanker Distribution Management System will cover 42 filling point locations, 800 water tanker and about 18000 fixed delivery points in Delhi.

The WTDMS system from the citizens’ perspective will allow booking of complaint / request online or through call center and check status of delivery or resolution of complaint online, call center or through SMS. Delhi Jal Board will be able to efficiently utilize water at filling point locations, increase efficiency in water delivery services by tracking vehicles in real-time, track and monitor the movement of tankers and drivers in real time basis to optimize operations, improve fleet utilization, schedules, and vehicle availability with accurate information to ensure optimum and effective utilization of water, avoidance in water wastages, better control of the tanker movements.